By Dave Lewan
We’ve been measuring satisfaction with federal websites since early 2002 and reporting it publicly every quarter since late 2003. That’s 27 consecutive reports, and believe me, the people here who analyze the data and put together those 27 reports would probably say it feels like 100. But the point is that while overall citizen satisfaction with federal government websites has been steadily on the rise since we started measuring it (as both the feds and the citizenry have become more web savvy), the three highest-scoring quarters of all time have come under the Obama administration.
I don’t think that’s any accident or coincidence. The administration doesn’t get all the credit: superior government websites don’t happen overnight, and there are thousands of people who have been working for years to improve e-gov, regardless of administration. And to be fair, President Bush had fairly progressive e-gov policies as well. But President Obama came in as the “Internet President,” and immediately launched initiatives aimed at increasing public perception, trust, and confidence in e-government. He has devoted tremendous time and attention to this stuff, and it really seems to be paying off.
Please go and download the full report. It’s free, and it’s full of information, including individual satisfaction ratings for more than 100 individual government websites as well as larger trends by agency and department, website type, etc.
What do you think? What’s the next trick for e-gov? How can government websites keep up with steadily rising citizen expectations for quality, transparency, and functionality?
thanks for this greet oppertunities.
Posted by: vofee kromah | 10/08/2010 at 11:17 AM
i think your article is benefit of everyone.i could reading your blog ,this is my luck.
Posted by: Discount Oakley Sunglasses | 06/07/2011 at 07:38 PM
I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting.
Posted by: Minimalist Shoes | 07/01/2011 at 12:30 AM
This article explains how to create and save an xml file, and then how to bind it to a treeview, but I think it falls far short of what the title promises.
Posted by: Coach Outlet Store | 07/08/2011 at 06:36 PM
Imaginez créer ce genre de merde chez vous.Bon ben je vais en profiter pour créer ma bactérie mortelle qui va enclencher l'apocalyspe zombis.
Posted by: oakley frogskins | 08/03/2011 at 06:59 PM