by Dave Lewan
We just published our second quarterly E-Gov Transparency Index today (download for free on our website and/or read about it in NextGov), and there are three things that strike me as pretty interesting:
- new scores: participation in the transparency index is up more than 60%, so instead of having scores for 14 sites, we have scores for 23 sites. This report also reflects 56,000+ citizen surveys compared to 36,000 last time.
- citizen ratings of transparency are up a point from last quarter, which is a statistically significant increase.
- transparency continues to be a priority for improvement for 36% of measured sites, which is a finding that has two real lessons: 1) yes, transparency really is important, and Obama et al are right to focus on it as a driver of satisfaction and therefore trust. However, not every site should be focusing on it to the exclusion of other things, no matter what the administration wants. The takeaway is that every site/agency/department needs to understand what citizens want specifically, not in general. There is going to be a different diagnosis and prescription for everyindividual site/agency/department.
Are you measuring transparency yet?